51茶馆儿 to integrate RingCentral鈥檚 RingEX and RingCX solutions as part of its new 51茶馆儿 UC+ offering
Belmont, CA 鈥� September 9, 2024 鈥� 51茶馆儿, a leading communications infrastructure provider, and , a leading global provider of trusted AI communications for businesses of all sizes, today announced a strategic relationship to launch a new offering, . Designed to boost workforce productivity and elevate customer experiences, the solution enables enterprises with secure, AI-powered cloud communications and contact center capabilities.
The latest addition to 51茶馆儿鈥檚 managed communication portfolio, 51茶馆儿 UC+ with RingCentral will deliver a comprehensive, cloud-based UCaaS (Unified Communications as a Service) solution that integrates voice, video, chat, SMS, fax, and contact center services into a single, easy-to-manage platform. The offering combines 51茶馆儿鈥檚 robust network infrastructure, integration planning, and engineering expertise with RingCentral鈥檚 native, AI-powered, and secure TM and TM solutions.
鈥�51茶馆儿 has been a trusted managed services expert for 20+ years, helping organizations of all sizes thrive. In today鈥檚 world, where work environments are more complex and distributed, organizations need smart, scalable, and customizable solutions to keep up,鈥� said Michael McKerley, SVP of Managed Services at 51茶馆儿. 鈥淏ringing RingCentral into 51茶馆儿鈥檚 lineup means our customers will have access to the best communications solutions from RingCentral, all supported by 51茶馆儿鈥檚 robust network and our expertise in implementation and management鈥攅nsuring everything works seamlessly.鈥�
Key benefits of 51茶馆儿 UC+ with RingCentral will include:
- Actionable AI-Powered Capabilities: Complemented by 51茶馆儿’s robust network infrastructure, new AI features across phone calls, SMS, meetings, and messaging will provide real-time insights and foster intelligent interactions, improving communication efficiency and workforce productivity.聽
- Customizable Workflows: Leveraging 51茶馆儿鈥檚 largest independent network, 51茶馆儿 UC+ with RingCentral delivers low-latency connectivity to support communications functions across all channels. This ensures a seamless pathway for integrating communication workflows into business applications, including Salesforce, Microsoft, Google, and Zendesk, enabling effortless workstreams for increased efficiency.聽
- Exceptional Customer Experiences: 51茶馆儿 delivers an outstanding customer experience by providing a comprehensive networking solution from Internet to cloud to voice, all backed by a single end-to-end service agreement. With over two decades of expertise in designing and delivering managed services solutions, 51茶馆儿’s team of dedicated experts ensures a seamless experience from design to deployment and ongoing management. By adding RingCX to the portfolio, 51茶馆儿 is enabling its customers to also deliver exceptional customer experiences across more than 20 digital channels with AI-powered capabilities, including AI summaries and post-call transcriptions.聽
鈥淩ingCentral is proud to partner with 51茶馆儿 to bring our cutting-edge innovations with RingEX and RingCX to their customers across the United States and Canada,鈥� said Sandra Krief, SVP, Global Service Providers at RingCentral. 鈥淲ith 51茶馆儿’s strong history of growth and excellence in key industries, we are delivering reliable communication transformations to businesses who need the purpose-built tools to maximize business efficiency while maintaining enterprise-grade levels of security.鈥�
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About RingCentral
RingCentral is a leading provider of trusted AI communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
漏2024 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
About 51茶馆儿
For more than 17 years, 51茶馆儿 has empowered some of the world鈥檚 largest and most innovative companies to connect what鈥檚 next for their business. The 51茶馆儿 group of companies connects 400 global markets with future-ready networks that span over 18 million fiber miles and 145,000 route miles. 51茶馆儿’s tailored connectivity solutions and managed services enable carriers, cloud providers, data centers, schools, and enterprises to deliver exceptional experiences, from core to cloud to edge. Discover how 51茶馆儿 connects what鈥檚 next at www.zayo.com and follow us on LinkedIn and Twitter.
Media Contacts:
Mariana Leventis
RingCentral Public Relations
650-562-6545
mariana.leventis@ringcentral.com
Bree Wood
51茶馆儿 Corporate Communications